How Can We Help?
Owned and operated by Solara Group, our team is ready to answer questions about kayaks, wakeboards, skis, and more.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have questions about a shipment in transit, email us with your order number and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to start a return, please review our Return Policy page or send us a message.
Can I exchange an item for a different size or model?
Yes, exchanges are available within the return window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right kayak or wakeboard for my skill level?
Start with the product descriptions on each listing, where we outline intended use, dimensions, and rider experience range. If you are still unsure, send us a message with your height, weight, and experience level and we will point you in the right direction.
What materials are your skis and wakeboards made from?
Materials vary by model and are listed on each product page. We select gear built for on-water and on-snow durability, so check individual listings for core construction, base material, and binding compatibility details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Quick Response
Most inquiries receive a thorough reply within one business day.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption.
30-Day Returns
Not the right fit for your next adventure? Return eligible items within 30 days per our policy.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
